Now Hiring: Practice Operations Manager

The Role

The Practice Operations Manager is the operational backbone of The Therapy Group. This role touches everything — from EHR management and client intake to hiring, onboarding, marketing, and podcast operations. You'll work directly with the owners and leadership team, and you'll be trusted to take initiative, solve problems, and continuously improve how the practice runs.

No two days look the same. If you love wearing many hats, thrive in a people-centered environment, and want your work to actually mean something, this might be the role for you.

Learn more about The Therapy Group

 

What You'll Do

Practice Operations & Client Experience

  • Manage day-to-day operations across scheduling, client intake, and session management

  • Check voicemail daily, respond to contact forms, and follow up with unmatched clients to connect them with appropriate care

  • Oversee all Slack channels and ensure clinician requests are addressed promptly

  • Send a daily roundup email to leadership covering calendar prep, unanswered emails, and action items

  • Manage out-of-network benefits checks and handle client billing support

  • Oversee consult requests from start to finish

EHR & Technology Systems

  • Manage and optimize the EHR system including customizations, troubleshooting, and staff training

  • Maintain and update the practice website, including therapist bios, blog posts, and SEO

  • Send monthly marketing emails and grow the email list

  • Manage group scheduling and support therapists running groups

  • Research and implement tech solutions to improve efficiency and client engagement

  • Handle office improvement projects, vendor coordination, and entry system management


Hiring & Onboarding

  • Post job listings and manage the full hiring process from inquiry to offer

  • Send interview summaries with resume and meeting links to leadership the night before second-round interviews

  • Manage onboarding and training for new clinicians and administrative staff


Marketing, Growth & Podcast

  • Support SEO strategy by ensuring website and social media content aligns with mental health trends

  • Post podcast episodes to social media and manage the podcast calendar

  • Prepare episode outlines including guest bios, listener questions, relevant statistics, and engagement hooks

  • Upload episodes to YouTube and other platforms with optimized descriptions and keywords

  • Write ad copy for podcast sponsors and manage guest outreach and pitching

  • Track podcast and marketing performance metrics and adjust strategy accordingly

 

What We're Looking For

  • 2+ years of experience in operations, practice management, or a related administrative leadership role

  • Experience in a healthcare, mental health, or therapy setting strongly preferred

  • Familiarity with EHR systems (Jane experience a plus), telehealth platforms, and tools like Mentaya, Flodesk, Acuity, or Squarespace

  • Exceptional organizational skills with the ability to juggle multiple priorities without dropping the ball

  • Strong written and verbal communication — warm, professional, and clear

  • Self-starter who takes initiative and doesn't wait to be told what needs to happen next

  • Comfortable with ambiguity and adapting quickly in a growing practice

  • Experience with social media, content creation, or podcast coordination is a plus

  • A genuine passion for mental health and working in a mission-driven environment

 

What We Offer

  • W-2 Salary Position: compensation based on experience

  • Employee-contributed healthcare (including IVF benefits) and parental leave

  • A collaborative, mission-driven team that genuinely cares about each other

  • Direct access to and partnership with practice leadership

  • Meaningful work at the intersection of mental health, operations, and growth

  • Fully Remote Job can be done anywhere in the US

  • Room to grow as the practice grows

How to Apply